In today's operating environment, all businesses face competition. The need to introduce innovations in order to reach the dynamic development of technology is continually increasing. In such conditions, what distinguishes one company from the another is the QUALITY.

Quality management systems have made a significant contribution to the productivity and success of institutions and companies.

Maintaining a high level of quality becomes a necessary prerequisite for success and development. The companies  and the institutions recognize the importance of international ISO standards, as a business tool for achieving a higher level of quality, and thus greater productivity and profitability.

The essence and the importance of the management systems is in achieving a higher level of effectiveness and efficiency of internal work processes and a systematic approach to the operation of companies / institutions.

Through this approach, the quality management system ensures monitoring the quality at each stage of the work process. 

The most widely used quality management system is the basic international standard ISO 9001: 2015, which is a generic standard and is applicable in companies and institutions, regardless of their size and activity. The ISO 9001: 2015 standard enables the quality management of all processes in the company / institution.

In addition to the basic standard ISO 9001: 2015, we apply the following specific standards for all specific quality requirements in certain business areas:

• ISO 14001 – Environmental Management System
• ISO 45001 – Occupational Health and Safety Management System
• ISO 27001 – Information Security Management System
• ISO 20000 – IT services management system
• ISO 22000 – Food Safety Management System
• ISO 22301 - Business Continuity Management System
• ISO 31000 – Risk Management System
• ISO 50001 – Energy Efficiency Management System
• ISO 20121 – Sustainability Management System
• ISO 10002 – Customer Satisfaction Management System - Complaint Process
• ISO 28000 – Specification for security management systems for the supply chain
• ISO 13485 – Medical devices - Quality management systems 
• ISO 39001 – Road traffic safety (RTS) management systems
• IATF 16949 – International Automotive Task Force - Automotive Quality Management System